What is it?
Kaizen is a philosophy of customer-driven improvement. Its aim is to create a culture of continuous quality, cost and delivery (QCD) improvement across the value chain.
Kaizen is based on three areas of improvement: housekeeping; waste elimination; and standardisation. In contrast to top-down approaches to driving improvements, like business process re-engineering, kaizen democratises continuous improvement through the principle that the person performing the operation is most knowledgeable about it and, therefore, best qualified to improve it.
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